All orders are handled and shipped as soon as possible .
Allow 2 to 5 business days for processing of Ground shipments.
No shipments are processed on the weekends and holidays.
Contact us at firstname.lastname@example.org if you need change items in your order.
Please note that any orders that have already been packed or shipped cannot be changed.
You will receive a confirmation email once your order is verified. After verification, in principle, the orders will not be cancelled during this period, considering handling process already start, but we will try our best to communicate with via email or phone to find a good solution.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of $5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Payment & Refund
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request verified. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use all major carriers, and local courier partners. You might be asked to select a delivery method during checkout.
You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24-48 hours. You may track your parcel on our website. Cilic here
It depends on where you are. Normally we ship by standard shipping, it takes 10-22 business days. Check the details at Shipping Policy
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
when you order multiple items in one order, they may be shipped separately as to keep the total preceived value of the order low, you may receive one item before the next, so don't panic if you don't receive all of your items at once...they are on the way!
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can contact us through our contact page! We will be happy to assist you.